Introduction
In this assignment I am assuming that I am junior employee
at LeyTech and tasked to prepare a comprehensive blog explaining a typical
employer will be looking for in the workers.
The aim is to be able to produce a blog giving:
- General information about attributes collected from various books, magazines and the internet.
- Discussion of the results carrying out personal real life details of how someone’s career had developed.
Task 1: Explain the personal attributes valued by employers.
For this section I have done internet research and looked at
our BTEC book. I have combined my findings from both these sources.
1. Attitudes
1.1 Self-motivation
Self-motivation
is the ability to do what needs to be done without influence or huge
supervision from other people or situations.
Self-motivation is a very important achievable goal because
it shows that you want to do something and you have the capacity to do by
yourself and no one needs to say anything.
For example to show motivation as a junior employee, I have
to do a blog and the owner is expecting a good self-motivation from me because
he knows that I am able to do an excellent blog without influence from other
members of the staff. Also I will do things that the owner isn't expecting from
me because I have an attitude and I am serious in this job.
1.2 Leadership
Skills
Leadership
is the ability to lead and motivate a group of people or an organisation with
the sane goal.
If the employee has the capacity to give orders to people
and the members of staff respect him, it is a good signal. Also leader should
be able to identify people’s weakness and problems.
If I need help with the job, I can ask other people to help
which means I have to be responsible and good enough to make them work with me
and they have to cooperate with me because they know I have the ability to make
them work very well.
1.3 Independence
Independence
is the ability to work by yourself.
For example to show independence, as a worker, you will have
to do a blog which means I have to be able to produce a good work by yourself
and on time. By having independence I can make my own decisions however they
need to be the best for the blog. The owner is expecting something unique and
the context of the blog have to be good and I have to find good material such
as images, opinions and information.
2. General: attributes an employer is looking in an employee
2.1 Team
Working
Team working
is when you work with others people and you are able to share your knowledge
with your colleagues. However some people prefer to work by themselves because they do better work when they are isolate
Being a member of a team brings a lot of responsibilities
because you have to cooperate with others people, all members of the team has
to work together but at the same time by themselves because sometimes, people
divide the work to be easier
2.2 Creativity
Creativity is the use of imagination or original ideas to create something.
For example to show creativity, I can create unique blog with information that no one else has. Also I
need to have the ability to find the solutions to problem using my logical,
creativity and past experiences along with secondary data from books, internet,
newspapers and magazines.
rnet,
newspapers and magazines.
2.3 Communication
Skills
Communication is
the impacting of information by speaking or writing.
Communications is a very important attributes because
without speak the language of the country, you can't find a job or
alternatively you can find a job however it will be in cleaning area. By having
an excellent communication, I will be able to make a good blog with writing
that the audience will understand. Also this job will require good knowledge of
IT such as how to use hardware and software and if I know about it I will get
the job as junior employee at LeyTech.
3.Specific
job-related:
3.1 Technical
knowledge
Technical
knowledge is the knowledge and abilities needed to accomplish
mathematical, engineering, scientific or computing.
As junior employee, I will need to have a big knowledge of
IT, my job is create a blog which means that I need to know how to produce a
blog and how to make the blog beautiful, informative and easy to understand and
read. If you are working in It place, you probably need at least and IT a level
or course to make your job successful and the most important thing is that you
have to know how to use Microsoft because it is a basic things and lot of
people have learnt in college/school.
Aims:
Explain the principles of
effective communication.
1. General
skills:
1.1 Cultural differences
Cultural differences are differences between people of
different culture.
Different people have different
ways of communication and different countries have different ways of speak,
write and reading and it is very important find a balance between people. Some
words and sign that are used in one language or culture may be an insulting in
another, therefore you might decide to use different gestures and words to
communicate with others.
1.2 Question and answer
Question and answer is a way of understand if your audience
understood what you have spoken or written. By showing a powerpoint or speaking, you have no clue if your audience have understood the topic therefore
if you ask questions to them, you know how much they have understood and how
you can help your audience. Also the audience can ask questions to the teacher
is like that you can see how interest and curious they are about the topic and
at the same time you are improving your skills as teacher.
1.3 Techniques for
engaging audience
By engaging your audience, you
are maintaining the interest levels of your audience. But to be successful you
have to apply various techniques, for example showing slides, play music or
movies, ask the audience to draw, ask the audience some questions, change the
sentence length, and use some bullet points and headings. If you are speaking
with the audience, you should change your tone or you can do some pauses during
your speech. Lessons need some variety because no one wants to go to a lesson
that is boring.
2. Interpersonal
skills:
2.1 Barriers
To be able to communicate
effectively, you have to reduce the barriers as much as possible between
people. For example if you are a teacher your voice should be clear and loud
enough, without any distortion or interference and of course the teacher should
be looking at the audience. Background noise can be a barrier because can
distract the audience, for example wind noise. Distractions can also be one of
the factors because if people come late to the lesson, the teacher is force to
stop the lessons to know the reason for the lateness and the teacher will have
to repeat part of the message. One of
the biggest barrier in United Kingdom is people’s accent. Lack of concentration from student, will
affect the class because the teacher has to stop the lesson to tell him/her off
and he will need to repeat again. Accent can affect the way people talk because
they can have difficulty to speak with other people, also lot of people suffer
from bullying.
2.2 Positive and negative language
The word “yes” is a positive
response to a question and the word “no” is a negative to a question. By using
positive language, you are making the topic more interest and optimistic and by
using negative language, you are making the topic “bad” in some circumstances.
Your facial expressions can express if you are speaking a positive or negative
language, for example when you smile, it shows that you are happy and you are
enjoying that moment. Also the way you speak, if you are yelling at someone, it
shows that you are angry and your body language can show if you are happy or
angry.
2.3 Types of questions
Asking questions is part of
communication and way of learn and get more knowledge about something. There
are three types of questions, an open question, a closed questions and probing
question. An open question is when you ask a question and there are a lot of
answers to that question for example when you ask “How are you”, the person can
answers a lot of things such as “I’m fine” or “I am not feeling very well”. A
closed question is a question, which the answer is limited, perhaps the answer
is only “Yes” or “No”. For example “Are you feeling well?” the answer will be
“Yes” or “No”. Finally probing questions is to extract the information you
want. This types of questions is when you need to know something and the person
gives you the right answer.
3. Written
communication skills:
3.1 Spelling
and grammar
To be able to write in any language, you have to know at
least the grammar because some people have spelling problem therefore if the
person knows the grammar, the person will be able to write. I am responsible to make a blog and a lot of
people will see it, which means my grammar and spelling has to be right. When
people are writing report, letter, fax you should be able to write well. Of
course that everyone makes mistake however you show be able to find them and
change it. Writing mistakes can affect the type of job you have because if you
work in office, you have to write properly however if you are a cleaner, you
don’t need to write anything and you don’t need to communicate a lot and
mistakes shows unprofessional image to the reader and can create some
understanding problems. But the most important is that processing software
offers grammar/spell checker options.
3.2 “Smileys”
or emoticons
Smileys or
emotions are used to show a frame of mind, smileys are used in text
messaging, Internet forums and social networking such as Twitter and Instagram.
This type of written communication is not used to serious communication and
workers will not use it because smileys are used for informal texting and this
type of communication is used more often by teenagers. Smileys can show your
face reaction towards the message you have received.
3.3 Structure
Structure
is a very important factors because you have to be able to separate different
topics and by having a good structure, there reader will be able to understand
the information quickly and it is easy to identify the main message of the
letter, fax, email and text messaging. As junior, I should use sentences
variety such as long and short sentences, complex and simple sentences, etc. A
good structure will include sentences variety, paragraphs, punctuation variety,
headings, perhaps bullet points.
4. Overcoming communication barriers
4.1 The Time and Space Barriers
Time and space are can be a big barrier between
sender and receiver. Some workers don’t have time enough time to complete the
work, but they feel scared to tell their managers, also sometimes the workers
don’t have enough resources to be able to finish the work.
4.2 The Noise Barrier
Noise is a sound that can disturb a person and noise
can affect the quality of communication between sender and receiver. Noise can
be from people, objects, animals, wind, etc. To overcome noise isn’t easy
because noise appears in everywhere and in different ways. During a
conversation, both sender and receiver need to have focus and the ability to
concentrate. However to be able to overcome, first you have to identify the
noise, for example the door and then you can overcome the noise, for example
change the door and by finding the noise, you can improve the communication
flow.
4.3 The Feedback Problem
Feedback
is information about reactions to a product. The process is easy: the
sender transmits the message and the receiver receives the message, interpret
it and then the receiver provides feedback. However when the feedback is
face-to-face, the process is not always like that. Sometimes the sender
transmits the message and at the same time, he is feeding back which means that
the whole process is completely wrong and sometimes the receiver has to clarify
the point by saying what the sender was supposed to say. If the receiver
understood the message, the feedback will be good because it is based on his
understanding. Feedback is a good way of learning because the receiver is
reinforcing the message.
4.4
Clarify Ideas before Communication:
If the sender
doesn’t knows anything about the topic, which will make the receiver role hard,
the sender needs to speak about something that he knows or something that he
has learned to be able to teach or speak with the receiver. In order, to
overcome the problem, the sender has a big role in terms of communication. In
order to the message be successful, the sender needs to clarify the ideas
before starting the conversation. The sender needs to know what he/she is going
to talk about and the sender needs to think the way he/she is expressing the
ideas. Also he should know the aims/objectives and the purpose of the
conversation to the receiver be able to understand well and he should try to
give example, to help understand the topic.
4.5
Frequently check for understanding
Some people tend to only speak and then leave the
information like that. But a good sender will make sure that the receiver
understood the concept by asking questions or by explain what he just said. In
order to overcome this problem both, sender and receiver need to check if they
understood fully. Also by sharing ideas, the sender can check if the receivers
have understood the topic.
Source:
- http://jobrelatedattributes.blogspot.co.uk/
- Google definitions
- 1 Communication and employability skills for IT, BTEC’s own resources
- Own experience
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